Return Refund Policy

This Return & Refund Policy applies to all purchases made from Mario International LLC (“we”, “us”, “our”) through our official website https://marioinllc.com/. By placing an order, you (“you”, “your”) agree to the terms outlined below.
 

1. Eligibility for Returns

 
To be eligible for a return or refund, your item must meet all of the following conditions:
 
  • The return request is submitted within 14 calendar days from the date of delivery.
  • The item is unused, unwashed, undamaged, and in its original, brand‑new condition.
  • The item is returned in its original packaging, including all tags, labels, and protective materials.
  • You provide a valid order number and proof of delivery.
 
Minor variations in color, texture, or finish due to production or handcrafting are normal and do not qualify as defects.
 

2. Non‑Returnable Items

 
The following items are not eligible for return or refund:
 
  • Final sale, clearance, or deeply discounted items.
  • Custom or personalized products made to your specifications.
  • Items damaged due to improper use, cleaning, storage, or neglect.
  • Items returned without original packaging.
  • Items returned after the 14‑day return window.
  • Opened or used hygiene‑sensitive products.
 

3. How to Initiate a Return

 
  1. Send a return request to our customer service team at service@marioinllc.com with the subject line:
     
    Return Request – [Your Order Number]
  2. Include your order number, reason for return, and clear photos of the item and packaging.
  3. We will review your request and issue a Return Authorization (RA) number within 24–48 business hours.
  4. Ship the item back to our address:
     
    Mario International LLC
     
    716 N st
     
    Bakersfield CA 93304
     
    United States
     
    The RA number must be clearly marked on the outside of the package.
  5. You are responsible for all return shipping costs and for ensuring the package is shipped with tracking.
 
Unauthorized returns (without an RA number) will not be accepted or processed.
 

4. Refund Processing

 
Once we receive and inspect your returned item:
 
  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Refunds include only the product price.
  • Original shipping charges and return shipping costs are non‑refundable.
  • Processing times may vary depending on your payment provider’s policies.
 
If the returned item shows signs of use, damage, or missing packaging, we reserve the right to reject the refund or issue a partial refund.
 

5. Exchanges

 
We do not offer direct exchanges.
 
If you wish to receive a different item, you may return the eligible item for a refund and place a new order on our website.
 

6. Damaged, Defective, or Incorrect Items

 
If you receive an item that is damaged in transit, defective, or incorrect:
 
  • Notify us within 3 calendar days of delivery.
  • Provide clear photos of the damaged item, original packaging, and shipping label.
  • We will review your claim and arrange a full refund, free replacement, or store credit at no additional cost to you, including shipping.
 
Claims submitted after the 3‑day period may not be approved.
 

7. Order Cancellations

 
Orders may be canceled only if they have not yet shipped.
 
Once an order has been shipped, our standard return policy applies.
 
To cancel, contact us immediately at service@marioinllc.com.
 

8. International Returns

 
If international shipping is available:
 
  • The customer is responsible for all return shipping costs, customs duties, taxes, and other import fees.
  • We do not refund any customs charges incurred on the original shipment.
 

9. Contact Us

 
For questions or assistance with returns and refunds, contact our customer service team:
 
  • Email: service@marioinllc.com
  • Address: 716 N st, Bakersfield CA 93304, United States
  • Website: https://marioinllc.com/