Shipping Plicy

This Shipping Policy outlines order processing, shipping methods, delivery times, costs, and related terms for all purchases from Mario International LLC via our official website https://marioinllc.com/. By placing an order, you agree to the terms described below.
 

1. Order Processing Time

 
All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays).
 
Orders placed on weekends or holidays will begin processing on the next business day.
 
Processing time is separate from shipping transit time and may be extended slightly during peak seasons (holidays, sales events) due to increased order volume.
 

2. Shipping Methods & Delivery Times

 
We currently ship within the United States using trusted domestic carriers.
 
Estimated transit times begin once your order has shipped (not when the order is placed):
 
  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 1–3 business days (if available at checkout)
 
Delivery times are estimates only. We are not responsible for delays caused by weather, carrier issues, holidays, remote locations, or events beyond our control.
 

3. Shipping Costs

 
Shipping costs are calculated at checkout based on:
 
  • Order weight and size
  • Delivery destination
  • Selected shipping method
 
Costs are clearly displayed before you complete your purchase.
 
We may offer free shipping promotions on qualifying orders; details will be posted on our website.
 

4. Shipping Address Accuracy

 
You are responsible for providing a complete, accurate, and deliverable shipping address at checkout, including:
 
  • Street number and name
  • Apartment, unit, or suite number (if applicable)
  • City, state, and ZIP code
  • Valid recipient name and contact phone number
 
We are not liable for delays, lost packages, or returned shipments caused by incorrect, incomplete, or outdated address information.
 
If a package is returned to us due to an invalid address, you will be responsible for any additional fees to reship the order.
 

5. Order Tracking

 
Once your order ships, we will send a shipping confirmation email to the email address on your order.
 
This email includes:
 
  • Tracking number
  • Carrier website link for real-time delivery status
 
Please allow 24–48 hours for tracking information to update in the carrier’s system.
 

6. Lost or Stolen Packages

 
If tracking shows “delivered” but you have not received your package:
 
  1. Check your mailbox, porch, building office, or with neighbors.
  2. Contact the shipping carrier directly to file an inquiry.
  3. Notify us at service@marioinllc.com within 7 calendar days of the delivery date.
 
We will assist with carrier investigations, but we are not responsible for packages marked as delivered by the carrier.
 

7. Items Damaged in Transit

 
If your order arrives damaged during shipping:
 
  • Notify us within 3 calendar days of delivery.
  • Provide clear photos of the damaged item, original packaging, and shipping label.
  • Do not discard the packaging, as it may be required for carrier claims.
 
We will review your claim and provide a full refund, free replacement, or store credit at no additional cost to you, including all related shipping fees.
 

8. International Shipping

 
At this time, we primarily ship within the United States.
 
If international shipping is offered for specific destinations at checkout:
 
  • Any customs duties, taxes, import fees, or brokerage charges are the sole responsibility of the customer.
  • We do not collect these fees at checkout and cannot predict their amount.
  • We are not responsible for delays or seizures by customs.
 

9. Undeliverable Packages

 
Packages marked as undeliverable by the carrier may be returned to our facility.
 
If a package is returned and not re-shipped within 14 days of notification:
 
  • We will cancel the order
  • Issue a refund minus the original shipping cost
 

10. Contact Us

 
For questions about shipping, tracking, or this policy:
 
  • Email: service@marioinllc.com
  • Address: Mario International LLC, 716 N st, Bakersfield CA 93304, United States
  • Website: https://marioinllc.com/